Multitour FAQ

Multitour is an online platform that brings together everything a travel agency needs: holiday package search across all tour operators in one place, plus a CRM for clients, offers, contracts and bookings.

Small and mid-sized travel agencies, independent travel agents and new agencies that want to work professionally from day one.

Romanian and English.

No. Multitour runs online, directly in your browser, on any computer.

Yes. Open multitour.io in your phone's browser and add it to your home screen. It opens like a regular app, with no download from the App Store or Google Play.

Yes. Choose the destination, travel dates and number of travellers, and Tourscanner shows prices and availability from all connected tour operators in a single list. No more dozens of open tabs or logging into each B2B platform separately.

Yes. Search runs in real time, directly in the tour operators' systems.

The booking is completed with the tour operator. Each offer includes a direct link to the operator's booking system, so you reach the selected package in one click, without searching for it again.

Currently: Karpaten, Join UP!, Coral Travel, Anex Tour, TEZ Tour, TUI, Toco Tour, Christian Tour and Vacanza. We are constantly adding new operators.

Yes. Tell us which operator you work with and we'll take care of the connection at no extra cost.

All of your agency's work: client database, offers sent, bookings, payments, contracts and the full history of every client. See all CRM features.

You create a client profile in seconds. Passport or ID card details are scanned automatically, and the booked package details are filled into the order automatically.

Yes. You can import your client base directly from an Excel or CSV file — plus travel history, contracts and templates. The process is self-service and takes a few minutes.

Pick the right packages from your search, save them into an offer selection and send your client a link to a presentation page. You can also send offers via newsletter, directly from the CRM. The same offer can be turned into social media banners.

Yes. You see whether and how many times the client opened the selection. Clients can like or dislike individual options, and you get notified instantly. You know exactly when to call.

The CRM tracks prices for you, in two modes:

• Automatic: prices are checked every 3–4 hours and updated instantly on the client's page.
• Manual: you decide whether the client sees the new price.

No need to redo the search the next day just to check if the price has changed.

Yes. Generate the contract in the CRM from a template filled in automatically with the booking details, send it to the client by email, and the client signs it electronically. No printing, no scanning, no trips to the office.

Yes. Every client profile and every order has direct links to the WhatsApp and Viber chat with that client.

Yes. The CRM lets you receive online payments from clients, including directly on your agency's website.

Yes, offers can be customised with your own fields.

By email or on Telegram, whichever you prefer.

Yes. You get reports on sales, bookings and commissions.

Yes. Each employee has their own account, with access rights set by you.

Yes. Several search widgets are available for your website, so your clients can search for holidays directly on your site.

100% you. We don't access your account. Servers are in Germany (modern data centre), backups twice a day, GDPR-compliant. You can export the full database to Excel anytime. Details in our Privacy policy.

Yes. Right after registration you get a 3-day free trial with full access to every feature, no card required. After 3 days, if you don't pick a paid plan, your data stays saved but you can't add new info. Activate a plan any time and pick up where you left off. Start free →

Save 33% with annual billing. Work out the price for your team in the Pricing section.

No. There are no extra fees for setup, implementation or onboarding.

Yes. All connected tour operators are included, and connecting a new operator on your request is free.

Yes. With card payment, charges are automatic, but you can stop future payments at any moment and get your data back. You can downgrade or upgrade to a different plan whenever you want. Full refund within the first 3 days. Full conditions in our Terms & conditions.

Yes. The Tourscanner + CRM + Website plan includes a personal site with hosting, tour search for clients, integrated online payment, and sections for last minute deals and excursions. The website service is billed yearly.

Yes. Our manager in Romania provides training and helps you set up your account.

Yes, technical support is included in the subscription.

• Email: info@multitour.io
• Phone: +40 742 40 00 40
• WhatsApp: +40 742 40 00 40